Supporting your Simulator
With you every step of the way
Lifetime Support
Simulation is complicated, but we make it easy for you so you're always ready to race. Our dedicated online support platform provides you with 24/7 help with our knowledgebase and FAQs.
Our ticketing system helps you keep on track of progress with any issues so we can get your issues resolved in no time.
When you purchase your simulator, you get lifetime support so that if you have any issues we are here to help for the life of your simulator!
Working Hours (UK Time):
Monday - Friday: 9:00 - 6:00 PM
Saturday: 10:00 - 3:00 PM
Sunday: 10:00 - 1:00 PM
Extended support hours are available
Premium Support
Our premium support is included with every Pro II simulator for that extra piece of mind. With remote access on all systems, we can offer support anywhere in the world to ensure you are up and running in no time. The first year is included! The remote support combined with our complimentary backup drive, we can help to ensure your system runs smoothly.
Our premium support opens additional channels for communication with support via WhatsApp and Discord, allowing us to give instant feedback and share voice notes and videos at the most convenient times.
Schedule 'out of hours' support so that we can help you at a time most convenient to you. Whether that be after a day at the track, day at work or a day at school.
Support that makes you Smile
Our racing simulators speak for themselves.
"I'm so glad I pulled the trigger on the Pro II simulator from FPZERO. It's not cheap but it's worth every penny and I'm glad I went for the full monty! I can't believe how realistic it is, it's amazing! The guys came, installed and trained me on how to use the simulator. As expected, I had loads of questions as I spent more time on my new racing simulator and the guys were very knowledgeable and helped me extremely quickly. They even came and upgraded my sim, adding a fourth screen for all my telemetry and data. "
Steve, Car Collector, Enthusiast & Trackday Driver
"The boys have done a fantastic job. I've just upgraded to the Pro II and it's a good step forward. It's so easy to use and if there are any questions they're on hand to help. The Ferrari 488 Challenge car they've developed feels spot on!"
Alex Moss, Ferrari 488 challenge UK & Europe, AM
"FPZERO supplied me with a complete sim rig in April 2020 which enabled me to practice for my debut racing season in the Caterham Academy. Having only set foot on track a few times before, the system enabled me to experiment with techniques such as trail braking as well as learn all the tracks I would be racing on after lock-down. I also competed in the FPZERO supported CaterhamRacer.com online series which taught me a lot about race craft. I totally recommend the team at FPZERO, on the few occasions I have had issues they have come to my aid very quickly."
Mike Hilton, Caterham Academy 2020
"Wow! What a fantastic bit of kit. You really feel like you're in the actual car. The tracks are so detailed it's just like physically being there. With my busy schedule it's great to be able to get practice in before a race weekend. The guys at FPZERO are there for when I have questions and helped be get up to speed. I can't recommend them enough."
Kelvin Fletcher, British GT ProAm Champion, TV Actor
"It's amazing! The detail I feel through the wheel is so realistic and the precision with the pedals is spot on for me. The support [by FPZERO] is fantastic, if I have any questions they get back to me pretty quickly! I've seen a real benefit in being involved in the esports. You compete against some great guys and it kept me fresh over the long break!"
Seb Morris, Bentley Factory GT3 Driver
Trusted by the best
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